Justin Fischgrund, P.E - Founder & Principal - Fischgrund Consulting
“Human Centered Design in Manufacturing”
In today’s rapidly evolving manufacturing landscape, the integration of machine automation has revolutionized the production process, enhancing efficiency, accuracy and scalability. However, as with any technology capability, the impact on the human interaction is critical – this is where human centered design (HCD) becomes paramount, especially in the manufacturing sector, where it is often overlooked. By emphasizing the understanding and solving for the needs, behaviors and preferences of the people who use the product, HCD should be ubiquitous in an environment where the interaction between machines and people is supreme.
Enhancing safety through human-centric approach
One of the most critical aspects of the industrial sector is safety. If machines are difficult to interpret or not intuitive, the likelihood of operator errors and potential catastrophic events increases substantially. By incorporating iterative observation & research centered around the end user, the crux of HCD, machine interfaces can be designed in a more user-friendly manner. This not only reduces the learning curve for operations, but also reduces the likelihood for errors, leading to an overall safer work environment. Something as fundamental as redesigning control panels to be more intuitive can make a significant impact on the operation.
Productivity is key
As a Lean aficionado, I’d be remiss if I didn’t spend a moment on employee satisfaction and productivity. Streamlined processes that reduce waste, such as defects, idle time or extra processing, combined with engaged employees, creates a recipe for a successful business. When systems and interfaces are designed with the end user in mind, workers can complete their tasks more efficiently, increasing throughput, reducing non-value-added activities, ultimately driving a more profitable business. Read my article on the importance of going to the place of work and how it can drive more impactful results.
Machines + Humans – A Synergistic Approach
Imagine a workplace where machines and humans work seamlessly together, reducing errors and increasing productivity. In an age where AI & automation are becoming more prevalent, this trend is especially significant in manufacturing. However, the synergy between human operations and automated robots is vital. Defining the collaboration between humans and machines is crucial. Will the robot handle the entire end-to-end operation? Is that even necessary? What processes are strong candidates for automation? Taking a few steps back, applying a human centric approach can ensure sound decision-making. When companies start by asking “Where can we plug in AI and robotics to automate our operation”, it’s a sign that HCD hasn’t been considered. The fundamental question should be “What are the most important challenges for our employees?” Starting there will lead to a more fruitful tech adoption.
The integration of human-centered design in manufacturing environments with machine automation is not merely a nicety but a necessity. By prioritizing the needs and capabilities of human operators, manufacturers can create safer, more efficient, and more satisfying workplaces. This approach not only enhances usability and safety but also boosts productivity, facilitates human-machine collaboration, and supports continuous innovation. As automation continues to transform the manufacturing industry, embracing human centered design will be crucial for achieving sustainable and human-friendly advancements.